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Author Details
Author Details
Syaifoelida, Fevi, Department of Mechanical Engineering, Universiti Tenaga Nasional, (UNITEN), Malaysia
8th International Conference in Mechanical and Manufacturing Engineering 2017 (ICME2017)
- Manufacturing and Industrial Engineering
The dispositional attribution of customer satisfaction through the juxtaposition of QFD and ServQual in service industry design
Abstract
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ICME is organised by the Faculty of Mechanical and Manufacturing Engineering, UTHM